2026-09-28
The Review Response Playbook: What to Write Back
Not financial advice. Verify claims independently.
The math: a 1-star review with a thoughtful response converts to an updated 4-star about 8% of the time — and lurks as social proof of neglect 100% of the time otherwise.
Templates that work:
- Crash/bug: acknowledge, fix version, ask to retry ("Fixed in 2.4.1 — update and let us know")
- Feature request: thank, road-map ("On the list — trading journal export ships next quarter")
- "Lost money" blame: empathize, clarify ("Sorry the trade didn't work — for what it's worth, fills are simulated so no real loss")
- Praise: reply anyway — engagement signals the app is alive
The rule: respond within 48 hours during earnings weeks. Velocity matters — users deciding in the store see recent activity.
Stock Picks's review response runs the playbook.
See the reviews live
Explore the trading-app sentiment dashboard — then rehearse setups risk-free on Stock Picks.